1. Our agreement
These Terms & Conditions govern access to AbstractBuddy, a commercial lease analysis service operated by Real Spark LLC ("we," "us," or "our"), based in Hamilton, Ohio, United States. "You" means the person using the service and, where applicable, the organization on whose behalf they act. By accessing or using AbstractBuddy, you agree to these terms. If you do not agree, do not use the service.
The service is intended for business use by adults who can enter into a binding agreement. If you act for an organization, you represent that you have authority to bind it. A separate written agreement signed by us and your organization controls to the extent it conflicts with these terms. Our Refund & Cancellation Policy forms part of these terms; our Privacy Policy explains our information practices.
2. Accounts & acceptable use
Provide accurate account and billing information, keep credentials confidential, and notify us promptly of suspected unauthorized access. Each person must use a separate named account. Your organization is responsible for its authorized users and for assigning or removing access. Removing a user does not automatically reduce purchased seats or cancel billing.
You may not use the service unlawfully, upload content you lack authority to process, infringe others' rights, introduce malicious code, attempt unauthorized access, interfere with security or availability, or bypass usage limits or payment controls. Do not misrepresent AI-generated results as verified professional advice. We may investigate misuse and restrict access when reasonably necessary to protect the service, customers, or others.
3. AI & professional judgment
AbstractBuddy uses artificial intelligence to extract lease information, prepare abstracts, and respond to questions. Results may be incomplete, inaccurate, inconsistent, or outdated. Source references and confidence scores are aids to review, not guarantees of correctness. Review results against the complete original documents, including amendments, before relying on them.
The service does not provide legal, tax, accounting, investment, or other professional advice and does not create an attorney-client or other professional relationship. You remain responsible for your interpretation of documents, decisions, and use of results. Consult qualified professionals when appropriate.
4. Your content & our service
You retain your rights in documents, messages, and other material you submit ("Customer Content"). You represent that you have the permissions needed to upload and process that content, including personal or confidential information relating to others. You grant us a limited, nonexclusive license to host, copy, transmit, and process Customer Content through our service providers as needed to deliver, maintain, secure, and support the service and comply with law.
We do not use customer documents to train AI models. Our use of information and service providers is described in the Privacy Policy. As between you and us, you may use and export the abstracts and other results generated for you; this does not guarantee that AI output is unique, copyrightable, accurate, or free of third-party rights.
We and our licensors retain rights in AbstractBuddy's software, branding, design, and underlying technology. Subject to these terms and your subscription or trial, we permit you to use the service for your business purposes. This permission does not transfer ownership of the service.
5. Trials, subscriptions & abstract credits
Current packages, seat prices, and operating limits are shown on our pricing page and in the purchase flow. Prices are in US dollars, before applicable taxes unless stated otherwise. Stripe processes payments. Paid access or added capacity activates after successful payment confirmation.
- Free trial. An eligible organization receives one 30-day trial with five shared abstracts and two named users. No payment card is required. The trial does not automatically become a paid subscription; you must choose and purchase one.
- Monthly subscriptions. Paid packages include one named user and a monthly abstract allowance. By purchasing a subscription, you authorize recurring monthly charges for the selected package and seats, plus applicable taxes, until canceled. Additional seats do not add abstracts.
- What uses an abstract. A successfully processed lease package uses one abstract. Submit the lease and amendments together. Adding documents later or requesting fresh analysis uses another abstract. System-failure retries are free. Viewing, editing, and exporting existing results do not use abstract credits; chat has operating limits and is not promised to be unlimited.
- Credit expiration. Monthly allowances expire at renewal and do not roll over. Purchased packs are separate and expire 12 months after purchase. An active paid subscription is required to use purchased credits. Cancellation does not extend their expiration. Credits are service usage allowances, not money or stored cash.
- Changes. Package upgrades charge the full package-price difference and add the allowance difference for the remainder of the existing billing period; they are not prorated by time. Seat additions use prorated charges. Downgrades and seat reductions take effect at renewal. Review the displayed charge and effective date before confirming a change.
Payments are generally nonrefundable, subject to the exceptions in our Refund & Cancellation Policy. Failed payments may prevent further processing. We will disclose changes to recurring prices before they apply so you can cancel before the new charge. Separately agreed customer arrangements remain subject to their written terms.
6. Cancellation, suspension & access
An organization administrator can cancel renewal in Billing & team using Cancel at period end. Cancel before the next renewal to stop that renewal. Access continues through the paid period. See our Refund & Cancellation Policy for details and assistance.
After a trial or paid period ends, the service provides a 30-day recovery window for reading and exporting existing results, rather than further processing or editing. After this window, billing remains accessible, but ordinary document access requires restored eligibility. Export needed results while access is available. Cancellation does not automatically delete stored data; see our Privacy Policy for retention and deletion requests.
We may suspend or terminate access for material violations, nonpayment, unlawful activity, security risks, or legal requirements. We will give notice and an opportunity to address a violation when reasonably practical, but may act immediately when necessary. Organization administrators can revoke a user's access. Security, legal, or revoked-access restrictions may also limit recovery access. Provisions that by their nature should survive termination, including accrued payment obligations, ownership, liability limits, and dispute provisions, continue to apply.
7. Warranties & limits of liability
To the maximum extent permitted by law, the service and results are provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, and noninfringement. We do not guarantee uninterrupted availability, error-free operation, or the completeness or accuracy of results.
To the maximum extent permitted by law, Real Spark LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, business opportunities, goodwill, or data arising from the service or these terms. Our aggregate liability for claims arising from the service or these terms will not exceed the fees you paid us for the service during the 12 months immediately preceding the event giving rise to the claim.
These exclusions and limits apply regardless of the legal theory of a claim and even if we have been advised of the possibility of damages. They do not exclude or limit liability that cannot lawfully be excluded or limited, or override mandatory rights under applicable law.
8. Changes to these terms
We may revise these terms as the service or applicable requirements change. We will post the revised terms with a new effective date and provide reasonable advance notice of material changes through the service or account contact information, except where a legal or security need requires earlier action. Changes apply prospectively. Continuing to use the service after revised terms take effect constitutes acceptance to the extent permitted by law. If you do not agree, stop using the service and cancel renewal.
9. Governing law & contact
Ohio law governs these terms, without regard to its conflict-of-laws rules. Subject to mandatory applicable law, disputes will be brought in the state courts located in Butler County, Ohio, or the applicable federal court serving Hamilton, Ohio, and the parties consent to those courts' jurisdiction. These terms do not require arbitration.
If a provision is unenforceable, the remaining provisions remain effective. A failure to enforce a provision is not a waiver. These terms and any applicable separate written agreement constitute the agreement concerning the service.
Questions or notices: Real Spark LLC, Hamilton, Ohio, United States. Email [email protected].